Terms and Conditions
Welcome to the Energy Finders website, owned and operated by Ethical Edge Ltd. By using our services, you’re agreeing to be bound by the following terms and conditions.
About Us
Ethical Edge Ltd (trading as Energy Finders) is a company registered in England, number 15532756. Our registered address is Richard House, 9 Winckley Square, Preston, England, PR1 3HP.
The Services We Provide
We offer a range of services to help you compare energy prices and switch to a new energy supplier:
- Price Comparison Service – We’ll show you prices from different energy suppliers so you can find the best deal. The prices are provided by the suppliers and while we try to ensure they’re accurate, we can’t guarantee it.
- Supplier Switching Service – If you accept a quote through our service, we’ll handle the process of switching you to the new supplier. We can’t be held responsible for any delays in the switch caused by the suppliers.
- Contract Checking Service – With your authorisation, we can check the details of your current energy contract to help you decide if switching is right for you.
We rely on your current supplier to provide this information. We provide these services free of charge. Instead of charging you, we receive a commission from energy suppliers when you switch to a new contract through us. The commission amount is based on your energy usage. You can ask us for details of how much commission we received for your switch.
Your Responsibilities
In order for us to provide our services, you must:
- Provide accurate information about your energy supply and usage
- Ensure you have the authority to enter into an energy supply contract
- Be a UK-based business
- Meet credit check requirements set by us and the energy suppliers
- Notify us immediately if you decide not to proceed with a supplier switch
If you agree to switch to a new supplier and then change your mind, we may charge a cancellation fee of £150 plus VAT.
Intellectual Property
All content on the Energy Finders website is owned by us or our partners. You may not copy or reproduce any of this content without our express written permission.
Our Liability to You
We will provide our services with reasonable skill and care. However, we cannot guarantee the accuracy of pricing information provided by energy suppliers.
If you suffer financial loss as a direct result of our negligence, we will compensate you either the amount of commission we received as a result of your switch, or the amount you would have saved if not for our mistake, whichever is the lesser amount. To make a claim, contact us within 3 months.
We do not accept liability for any indirect or consequential losses such as loss of business or damage to reputation. This does not affect our liability for death, personal injury, or fraudulent misrepresentation.
Termination
If you breach these terms, we may terminate your access to our services. We may also terminate or suspend services if we reasonably suspect you have committed fraud.
Use of Your Personal Information
We will process your personal data, including contact details and information about your energy supply and usage, in accordance with our Privacy Policy.
Governing Law
These terms are governed by the laws of England and Wales and any disputes will be handled by the English courts.
The Big Picture
We aim to provide a helpful, impartial service to assist your business in making informed decisions about your energy supply. While we’ll do our best to ensure smooth service, we’re ultimately dependent on information provided by you and third party suppliers. In the rare event something goes wrong, we’ll work with you to put things right.
Thank you for choosing Energy Finders. We look forward to helping your business save on energy costs. If you have any questions about these terms, feel free to Contact Us.