Privacy Policy

At Energy Finders (a trading name of Ethical Edge Ltd), we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure, and your rights and choices in relation to your information.

Who are we?

Ethical Edge Ltd (trading as Energy Finders) is a company registered in England, number 15532756. Our registered address is Richard House, 9 Winckley Square, Preston, England, PR1 3HP.

Any questions regarding this Policy and our privacy practices should be sent by email to privacy@energyfinders.co.uk or by writing to Privacy Officer, Energy Finders, Richard House, 9 Winckley Square, Preston, England, PR1 3HP. Alternatively, you can call 01772 123456.

How do we collect information from you?

We obtain information about you in the following ways.

Information you give us directly:
When you interact with us through our websites, over the phone, by email, or otherwise, such as when you use our price comparison services or request a quote.

Information we collect automatically:
When you use our websites, we may collect technical information about your equipment, browsing actions and usage patterns. We collect this by using cookies and other similar technologies.

Information from third parties:
When you consent, we may receive information about you from other companies, such as energy suppliers or credit agencies. We may also collect publicly available information about you.

What type of information do we collect?

The type of information we collect depends on how you interact with us. It may include:

• Contact details: Your name, email address, postal address, phone number.
• Financial information: Your bank details, credit status.
• Business information: Details about your company, its energy usage and requirements.
• Technical data: Your IP address, browser type, operating system.

How do we use your information?

We use your personal data for the following purposes:

• To provide our services to you, such as arranging energy contracts with suppliers on your behalf.
• To improve our services and develop new ones.
• To manage our relationship with you, including notifying you of changes to our services or Privacy Policy.
• To provide you with information about services we offer that are similar to those you have already used, or enquired about.
• To ensure the security of our websites and services.
• To comply with our legal and regulatory obligations.

What legal basis do we have for processing your information?

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for. In most cases we will process your personal data because:

• It’s necessary for the performance of a contract (e.g., to provide you with the services you have requested).
• It satisfies a legitimate interest which is not overridden by your data protection interests (e.g., to improve our services).
• You have consented to us using your data in a certain way (e.g., to find you a cheaper business energy provider).
• It’s necessary to comply with a legal obligation.

Who do we share your information with?

We may share your personal data with:

• Energy suppliers, to obtain quotes and set up contracts on your behalf.
• Credit reference agencies, to assess your financial position.
• Third party service providers who help us run our business, such as IT providers, analytics companies, or customer service agencies.
• Any competent law enforcement body or regulator where we are legally required to do so.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

How do we protect your information?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

How long do we keep your information?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

What are your rights?

Under certain circumstances, by law you have the right to:

• Request access to your personal information.
• Request correction of your personal information.
• Request erasure of your personal information.
• Object to processing of your personal information.
• Request restriction of processing your personal information.
• Request transfer of your personal information.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at privacy@energyfinders.co.uk.
No fee is usually required, but we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

How can you stop the use of your personal data for direct marketing?

You can stop receiving marketing emails from us by clicking the unsubscribe link in the email. You can always contact us directly to have your details removed from our direct marketing database.

Contacting the Regulators

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns.

As an independent business energy broker, we are committed to operating with the highest standards of integrity and customer care. To this end, we are proud to be regulated by Ofgem, the government regulator for the electricity and gas markets in Great Britain.

Ofgem’s role is to protect the interests of energy consumers, promote competition and innovation, and ensure the market functions effectively. As an Ofgem-regulated broker, we adhere to strict rules around transparency, fair treatment of customers, and the accuracy of information we provide. This means you can trust that when you work with us, you’re getting an honest, reliable service that puts your needs first.

In addition to Ofgem regulation, we have also voluntarily appointed an independent Alternative Dispute Resolution (ADR) scheme, which in our case is the Energy Ombudsman. The Energy Ombudsman is an independent body that helps resolve disputes between energy companies and their customers.

By appointing the Energy Ombudsman as our ADR provider, we are demonstrating our commitment to resolving any issues or complaints promptly, fairly, and effectively. If for any reason you are unsatisfied with our service and we are unable to resolve your complaint to your satisfaction, you have the right to escalate your case to the Energy Ombudsman who will conduct an independent investigation.

The Energy Ombudsman service is free to use for consumers, and their decision is binding on us if you accept it. This provides an extra layer of protection and reassurance for our customers, and shows our dedication to delivering excellent customer service.

At Energy Finders, we believe that our regulation by Ofgem and our membership with the Energy Ombudsman ADR scheme demonstrate our commitment to operating with integrity, transparency, and a focus on the best interests of our customers. You can engage our services with confidence, knowing that you are protected by robust regulatory oversight and independent dispute resolution.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.
This Policy was last updated in May 2024.